My driver’s license wasn’t accepted because it was a digital CO ID. When I rented a U-Haul about three months ago, I had no problem verifying that I was the driver with the gentleman behind the counter. The only difference from this rental and last rental was I picked up this truck outside of business hours. The app was also very glitchy and did not let me submit my initial photos of the truck before driving off the premises. I had to call a customer support person (who was extremely helpful and very nice) to get another link to upload my pictures. All in all, the process took about 45 minutes to drive the truck off the property. I won’t be choosing to rent a U-Haul outside of business hours again.
JADEN K
Integrity Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Steamboat Springs, CO 80487
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Customer Reviews
- 4.5 Average Customer Rating
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The Owner was there on a Sunday and helped me figure out the key lock box. His dog Mika was really cute, so it was a great experience starting the rental. Returning was not good because I had to stand in a torrential downpour and take photos of the exterior at night which are probably pretty useless. You should be able to skip the photos at the end if it's nighttime. THanks Integrity!
MICHAEL EI will rent a uhaul from this location again, friendly and helpful sevice and everything went very smoothly. Great customer service!!
KATHERINE L