It's my fault because I didn't reread the contract closely enough when I was picking up, but they changed the per mile cost from what my confirmation says to what the contract says so I ended up paying $60 more than I thought I would. Trying to contact customer service about this is like trying to get an answer from a brick wall. So I guess I'm out $60, which isn't a huge deal, but the principle of UHaul changing the terms really annoys me.
JESSE B
Stop N Go Storage of Steamboat Springs
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Steamboat Springs, CO 80487
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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nothing well run business
DANIEL BWe needed a truck right away and the U-Haul customer service helped me.
JON WReserved a 26’ truck. Received a 15’ truck resulting in more trips, more time and higher mileage cost. 15’ truck measured 12’. Take it or leave it I guess.
SCOTT YEverything was excellent. The woman who helped me was very friendly and professional.
WILLIAM S