We rented a truck for $350 that was covered in pee and smelled awful. The Dealer was able to rent us a new truck but due to the increase in size - that we did not need - the cost was $450. $100 extra so we didn't have a truck covered in pee feels unreasonable and we were told there was nothing they could do about that. The charged mileage was more than 50 miles more than we returned the truck with and we had a picture to prove this but customer support would not respond to it. We rented this as a business because we needed extra space to haul. Very disappointing experience.
scott Y
Stop N Go Storage of Steamboat Springs
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Steamboat Springs, CO 80487
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The U-Haul pickup experience was incredibly frustrating and needs serious improvement. I am very comfortable with technology and use apps for just about everything, so this was not a matter of simply not understanding how to use the system. The app was not working properly, and it ultimately took me an hour and a half just to get access to a truck I had already reserved. To make matters worse, I spent approximately 90 minutes on hold trying to reach customer service. When you’re standing there waiting for a reserved truck, 90 minutes on hold is completely unacceptable. The one bright spot was the customer service representative I finally reached. He was fantastic. He immediately understood the problem, was professional and helpful, and got everything taken care of quickly. I wish I had gotten his name because he deserves recognition. U-Haul needs to take a serious look at both the reliability of its app and customer service wait times. The concept of mobile pickup is supposed to make renting a truck faster and easier—not turn a simple pickup into a 90-minute ordeal. Thankfully, the representative I eventually reached saved the experience.
Scott GThank you so much for making this such an easy experience!
Rachel GLocation and the lady who helped me was great. Found a used toothpick in the truck which wasn’t pleasant. The truck also badly needed an alignment and new brake rotors.
JOSHUA SI’ve rented a storage unit and many UHaul trucks over the past several years from Stp & Go storage. I’ve never have I been told that it’s my fault that my debit card was charged as opposed to the Virtual card which was typed into the system by the employee from my phone. When I called today to say the wrong card was charged she told me “YOU gave me two cards” (inferring it was my fault) I said yes because you asked me for “A card” to HOLD the reservation. I was physically in the store the day before I rented it which is when I had to put up my debit card, while doing so I said my Bank card won’t be charged will it”? I was told no, it was just to hold the reservation. The next day when I picked the truck up I gave her my phone showing the virtual card so she could type it in. So, all she had to say was, “oh no, sorry about that”! Her tone conveyed she was annoyed and/or aggravated while telling me she could not help me and for me to call UHaul. When I asked how did this happen, she reiterated that I gave her two cards. If she had just looked into it and not blamed it on me you would not be receiving this lengthy message where I am pissed off!
TAMMY D