Main issue was with doing the pick up and drop off with the app sine the location was not open on Black Friday and Sunday. I spent a half hour trying to make the app work but it would not (it kept not accepting my phone number and email address saying this was already used), and then another half-hour on the phone with an agent troubleshooting in order to pick up the key. Then the truck had issues, including tire pressure monitoring system needed servicing (and tire pressure was low but not as low as the system said, and the system would not read one tire), the emergency break release was lopsided and partially unscrewed, and the back door to the truck was frozen solid. The door unfroze while I was on the phone with roadside assistance, and they told me to just avoid using the emergency break unless absolutely necessary. Some of this is weather related, but the app was particularly frustrating, because when I dropped off the truck I also had issues using it. It's just frustrating because it took me almost two hours to actually pick up the truck using the app (and because of the other issues with the truck).
LILIYA P
Stop N Go Storage of Steamboat Springs
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Steamboat Springs, CO 80487
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Jennifer was excellent and really helped me with my unique moving needs! Would def recommend!
Katherine SJennifer was incredible!! I will be back to that store every time because of her. She was super helpful. Highly recommend!
DAVID GThe truck was not swept out. Mud on the inside Truck was not able to be moved during pick up because of ice - I had to leave and come back. So I lost a 1/2 day of use. Then U-Haul from a different phone number called and told me I had to drop it off at a different location than where I picked it up from and left my truck there so - how am I supposed to get my truck I ask and the response was you will be charged more! This company is horrible!!!!!!!
Erik SNothing. Everything is perfect.
maria t