Charged $25, cleaning fee for no reason... truck was clean when brought back.
kevin t
SK Demolition
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sterling, VA 20164
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Trailer was not hooked up properly by employee which resulted in it coming unhooked while we were unloading the trailer and it scratched our car bumper.
Kristen LThe condition of truck was very poor. Back mirror of passenger was very loose. When my coworker closed the door of passenger side, smaller part of back view mirror dropped down and was damaged. For that small piece of mirror, uhual charged me $229.30 which is very unjustified. I request to review that deduction and it should be reduced to a justified price. Hopefully my request will be considered.
Rizwan LTop notch customer service
MARK RBoth tires on the trailer had to be replaced during my 2 hour trip following a tire blow out. Cost me 2 hours waiting for roadside assistance. Totally unacceptable. Loved hearing that the 1 tire that did not burst had a noticeable “bubble” that could have burst during the remaining 1 hour drive to my home, but the guy didn’t have that size tire with him at that time so he had to meet me at my home to replace the poorly maintained tire. This experience was a total failure by your company to enforce standards by your “independent franchisees” who no doubt value having defective equipment available to rent over customer safety. Appalling.
Rob M