The upright dolly I reserved was not provided. The person at the hardware store was able to remove the charge from my bill, so it worked out fine in the end.
Jennifer B
Aubuchon Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stow, MA 01775
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Customer Reviews
- 4.5 Average Customer Rating
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Took 30 minutes to check out via the app due to no cell service to upload photos. Then on returning, couldn’t upload photos again and got charged $20 after hours fee, Never received a final invoice from u-haul.
KEVIN KContinue with the great work!
HANH NTruck was not clean when I picked it up (there was broken glass and wet paper towels in the back). It also smelled like a barn. Truck had 1/16th tank of gas and I was expected to fill it up to a 1/4 before I returned it - I got a credit for a few gallons worth of gas, but I don't think covered the cost of filling it to 1/4. My reservation was also canceled before I picked it up (I couldn't pick it up right on time). I had to call U-Haul to get it reinstated. I don't think that was an Aubuchon thing so much as U-Haul itself.
NICHOLAS MFloors were dirty. Silverware and food with napkins around. No biggie just stressful when you are returning a dirty truck and its not your fault
CARL H