Asked where to park vehicle — they told our team spot 14 — we put truck and trailer in that spot. We were charged a whole extra day because we did not disconnect the trailer. We were not asked nor told to do so. We were told to pull it into spot 14. Person working that night said they had no idea where to put any of it. Ask pickup location — we rent a lot from them — we always ask where to park the equipment and we always do so.
BENJAMIN M
Country Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sugar Grove, IL 60554
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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This location was the third location I had traveled to to find the truck I had reserved, my tow dolly reservation could not be found by the worker, I received the wrong equipment (utility dolly) I got instead an appliance dolly with out a strap. There was one employee running a convenience store and handling rentals. In the end I got a truck but had to find a tow dolly the next day, putting my move a day behind.
TIMOTHY BThis location could use some better training of their staff. Both picking up and returning, the personnel had to call someone to know how to process my rental. It took up a lot of extra time on very busy, hectic day. The truck was perfect.
Bill CI reserved online. The gas station attendant called someone else on the phone and had me talk to them all over again. Could barely understand the thick accent. Took forever. Won't use this site again.
Jose IFacility employee was extremely rude, cussing, had absolutely no idea what she was doing, asked me to come behind there counter to figure out what to do on there laptop, truck was dirty, only 3/4 tank of gas, damaged, I was extremely dissatisfied with this location.
MARK A