The tire blew out at 4am in Louisville. Thankfully they had someone out within an hour to repair and back on road in 2 hrs
Ryan D
Country Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sugar Grove, IL 60554
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Drop off person was busy with station customers and frustrated with my backing of trailer into spot he wanted it.
Julie RThe process to rent and return was very difficult I was there 45 minutes waiting for them to process the rental on the pick and then was there over 30 minutes to process the rental on the return I was at the truck to do the electronic return they came out to meet me and told me to go inside to process the return then after they tried to process the return they then told me to go try to do it electronically myself and I accidentally overfilled the tank beyond what I used all the way to full because the gauge wasn’t moving once it got to 3/8 of a tank it wasn’t until I got in started the vehicle and started to drive that the needle moved and then went all the way to full! I told the attendant and he said he couldn’t do anything about it! Also the check engine light was on in the vehicle and I told them and they didn’t seem to care I’m glad that with your survey you want to improve service for the next customer but what about my 1 hour and 15 minutes of lost time and the overfill of the gas tank that then cost me an extra $50????
ROSALYN MThe gentleman's english was terrible. The check in took close to 45 mins. And I ordered a 15ft truck but he gave me a 10ft truck. I tried desperately to explain to him I needed the bigger truck but in the end I gave up and took the 10ft truck and asked a friend to help w his pick up truck. It was a mess!
Kandra WNo window washer available at fuel pumps all frozen so I couldn’t clean windows and mirrors.
Daniel V