Had a very unpleasant experience here. When I came to pick up a truck for 24 hours, there was no one there and I was on hold with the guy on the phone for 30 minutes. When I finally got the truck, it was at a quarter of a tank full and I returned it the same way to him and he charged me an extra ($82) fuel charge! $220 for one day for a U-Haul truck!? When I asked why I got charged for the fuel, he stopped replying to me and no more 'I will help your issue sir'. Could barely understand what he was saying, was on speakerphone with kids or someone yelling in the background, putting me on hold for quarter of an hour every time I called him...very unprofessional on the phone. Bro really thought he could really try scamming me because im under 25. Would 100% avoid this location. Not my first time doing a rental, and not my first time booking with U-Haul. Very disappointed, never renting anything from this location ever again...
Duncan C
Angel Aid Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Surrey, BC V3V4G1
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Customer Reviews
- 4.0 Average Customer Rating
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The customer service after the rental was substandard. I brought it back with more gas than I got it with and was charged an additional $11.24 for fuel. I have pictures with time stamps of the fuel gauge at pick up and drop off. I have tried numerous times to reach out and have this corrected and I have been ignored. Do not recommend this location
AMY Zreally very good service
LUIS CCustomer service was very good .
BALBIR SIn the end it worked out. Signage led me to the back of a large Semi trailer parking lot. Phone the U-Haul number and got a call back within 5 minutes and the fellow came within 3 minutes so all was good. It was a holiday Monday so understandable.
Vincenzo Z