Everything is perfect
sukhjinder s
Low Cost Auto Body
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Surrey, BC V3W0J5
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Staff member advised me to park trailer in front of garage door bay as this is a body shop, the angle to do this would be near impossible for the average driver. Staff did not complete necessary paperwork’s showing that the equipment was dropped off prompting a staff member from another location to call me asking about where the equipment is. Staff member then called location verified that the equipment was dropped off and advised me the customer that the store did not update their inventory. Once the location above did update they charged me 2 days late fees even though this mistake was not my own. More follow up required.
ISMAEEL AI was frustrated by a last-minute change in truck pickup location, which was only communicated two days before my planned pickup. I was travelling from Victoria, BC to the lower mainland of BC to coordinate this move. The new location was inconvenient and felt unsafe, as it was an area I was uncomfortable leaving my vehicle in street parking due to known crime. The truck was not ready for nearly two hours after the planned 9am pickup, despite a call I received at 9am saying it would be only 30 minutes late. The on-site representative was kind, and my car was fine when I returned for it, but the overall experience was very frustrating due to the poor communication and logistical issues.
ALISA PThey did not go over/through the (26 foot) truck with me.. left me to go over it on a busy road . The price that I had to pay for one way was over $1100.00 and the y said that I had not notified them of this in advance. I did! I had arranged this on September 3rd 2025! Over a month in advance! When I had called to arrange early September, it was indicated ( not a quote) that the rental “shouldn’t “ be more that 7-8 hundred $$ and that I may have to go to Port Moody to pick up…. Then on the 10th of October was told to pickup all the way in Surrey in busy traffic on a Saturday afternoon ..even though I had requested a month earlier that I needed it in or around Maple Ridge, and had to pay EXTRA mileage for doing this! The truck itself was not in the greatest running condition either and very dirty in the cab as well as the back. I took pictures but they didn’t care... i have used U-Haul many times over the years but this was definitely the WORST experience I have had with them.. I will go elsewhere in future
LILA TWas dirty agent wasn't helpful at all
David B