Staff member advised me to park trailer in front of garage door bay as this is a body shop, the angle to do this would be near impossible for the average driver. Staff did not complete necessary paperwork’s showing that the equipment was dropped off prompting a staff member from another location to call me asking about where the equipment is. Staff member then called location verified that the equipment was dropped off and advised me the customer that the store did not update their inventory. Once the location above did update they charged me 2 days late fees even though this mistake was not my own. More follow up required.
ISMAEEL A
Low Cost Auto Body
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Surrey, BC V3W0J5
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Customer Reviews
- 2.5 Average Customer Rating
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I was frustrated by a last-minute change in truck pickup location, which was only communicated two days before my planned pickup. I was travelling from Victoria, BC to the lower mainland of BC to coordinate this move. The new location was inconvenient and felt unsafe, as it was an area I was uncomfortable leaving my vehicle in street parking due to known crime. The truck was not ready for nearly two hours after the planned 9am pickup, despite a call I received at 9am saying it would be only 30 minutes late. The on-site representative was kind, and my car was fine when I returned for it, but the overall experience was very frustrating due to the poor communication and logistical issues.
ALISA PDoor was locked when I got there, he called the lady on his end who deals with the reservations and it took about 40-50 calls to get in touch with her literally, they couldn’t find my reservation, they didn’t have the dolly I rented or the blankets I rented, their scanner wouldn’t pick up my drivers license. I was there for OVER AN HOUR! Unacceptable! I was so beyond annoyed! If I could have left without the truck, I would have. I will NEVER go back to them.
STEPHANIE Athe lady helped us a lot
NAVNEET KI was very disappointed the connection from the trailer to my truck the wire was tight and it broke on me while traveling in which I had to call for the road service which was a big hassal which could have been nice holiday became a horrible I'm very disappointed
VIKASH L