Two weeks in a row it was a cluster!! The manager was terrific (Mr.Dosier) but the experience for this location is subpar to put it lightly! The returned truck was not returned in the system so therefore it was NOT rentable even though I had confirmation of rental I laid eyes on truck and had the proper number on the truck. The waiting put me behind in my schedule and it’s very hard in the south to have a reservation at 7 am then it is either pushed back an hour and a half or canceled, and then they try to send you 20-30 miles out of your way to pick up another truck but are NOT willing to waive the mileage for added miles not to mention time and gas !! I don’t like writing negative reviews but this needs to be corrected on uhauls part !! Going back to Mr.Dozier, he got on the phone with I think he said (traffic) and the lady on the phone is the one who actually got our truck headed in the right direction to allow us to rent it. She had someone return the truck internally. Our 7 am rental turned into an 8:15. Uhaul should get it together but I know that being the only local moving truck company for miles they do not care!!
ROLAND R
The Garden Spot And More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sweet Water, AL 36782
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The gentleman that was there to greet us was very courteous.
Julie MI dropped off after hours so there were no personnel to help but this review required an answer, so I cannot speak to the helpfulness of the personnel.
Jerry PWe reserved a truck 3 weeks in advance to be at one spot and 2 days before the move we were told we would have to go 45 miles away to the middle of nowhere. When we got there it was unmanned when we finally did all the online stuff the truck was completely empty. With the exception of one lady at the U-Haul in Brownsboro every one I dealt with was rude and unconcerned three times I was put on hold and then they hung up on me
Danny WYour whole system is broken.
MICHAEL O