Based on their hours I chose counter pickup. It said they were open on Sundays from 10:00 a.m. till 1:00 p.m. we had snow the night before so I informed them on voicemail that I would be an hour late picking up the vehicle which they never responded. When I arrived there were 6 to 10 in of snow in the parking lot and covering the truck, nobody was there and their lot and driveway was not plowed which meant we had to park on a side road and walk in the snow. Once I was there standing in 6 to 10 inches of snow in 15° weather I called you all and explained that they did not return my voicemails and they are not open even though their hours say they are and then I scheduled counter in person pick up. After 10 to 15 minutes on the phone and 15° weather standing at 6 to 10 inches of snow your U-Haul rep changed it to mobile pickup and I was able to obtain a key. When I returned the truck 24 hours later on Monday the day they were open the parking lot was still not plowed once again I had to walk through 6 to 10 inches of snow to go into the building. I would never recommend this you all location to anybody, secondly when you call and leave a message you should get that message returned and they should never make conditions so bad that you have to Trek through 6 to 10 inches of snow stand outside in 15° weather for 15 minutes and nearly get stuck in the parking lot, half of my vehicle was stuck in their parking lot the other half was on the road because there was so much snow I couldn't move I was actually worried I was going to get hit by a car on the highway that is adjacent to the building the only reason I didn't is because my wife was on the road in our car making sure that no traffic came up and hit me. This is not a very reliable or good U-Haul facility I'm thankful that you gave me a $40 credit towards this but the reality is my whole you whole experience should have been free for that particular rental. I really hope to hear back from you based on all of this information
THOMAS C
Village Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tamaqua, PA 18252
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- 4.0 Average Customer Rating
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Great company to deal with I will be going back in the future
david sLocation was fine. Uhaul had a broken wiper blade on driver side and all moving supplies ordered were not included with truck (dolly, blankets, etc.) Uhaul AC unit was not very strong and had to drive with the windows down to stay cool. Radio was not loud at all.
SAMANTHA RPhil made the experience a breeze! The check in process was quick and he answered all my questions... and even answered a few I didn't have!
Karen CThe location is fine. The app is awful.
JOSEPH K