The online return process was frustrating, had to take the pics 3x before the location step was finally able to be completed. It was 92 degrees and I was hot and tired from moving and the wonky process was the last thing I needed.
MICHAEL B
Rent Fast and Friendly
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Tampa, FL 33606
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The truck I was assigned to take was not actually available when I went to pick it up. I sat on the phone with customer service for over 30 minutes trying to resolve the issue and get a different truck as the business was not open.
Zachary DExcellent setup. Everything app pick and drop. Highly recommend.
Anthony DOverall the Cargo Van was nice other than a TPMS warning light about the driver's side rear tire pressure what was inflated to 75 PSI which was 20 to 25 PSI higher than the other 3 tires. The U-Haul app kept wiping out the pictures I had taken if I clicked on one of the links to look at an example so I had to restart the process when I picked up the truck and when I returned it.
David BI made a reservation that included a dolly in the truck rental. I called three times prior to the pickup date to confirm the reservation, and each time I was assured that everything was ready. However, upon arriving to pick up the truck, the dolly was missing. I attempted to resolve the issue by calling multiple numbers, only to be transferred several times without receiving any assistance. Unfortunately, no resolution was provided, which significantly delayed my moving process. Without the dolly, I was forced to spend an additional $320 for two extra hours of labor—an expense that could have been avoided if the equipment had been available as promised. The inability to transport boxes efficiently in one trip added unnecessary time and cost to the move. Furthermore, the service location was completely unmanned. The doorbell appeared to be nonfunctional, and the listed local phone number was a Google Voice line that directed calls to voicemail. Despite leaving messages, no one returned my calls. The truck itself was in poor condition. It did not feel safe to drive on the highway—there was a noticeable lag in the steering, resulting in poor handling. In addition, both the cab and the cargo area were dirty. I had to clean it myself using a blower and a broom just to make it usable. Overall, the experience was extremely disorganized and unprofessional. I intend to file a formal claim with my credit card company due to the inconvenience and added costs. And a Google review as well.
Cassio S