Not an honest person. Never informed me about the turn in procedures at the time of rental. Very rude.
Gail W
Matts Automotive Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tampa, FL 33612
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Good service Thank you
Mohammond HEverything was fine
Juanita RYou’re doing a great job🤎
Trina AI was supposed to pickup the truck using the app. The location was closed and did not leave the key. After several attempts to find the owner or an area manager for U-Haul I was directed to a second location. I finally picked up the truck at 9:00. The original location was 10 minutes from my house. The second location because of rush hour traffic was 1/2 hour away significantly delaying my start of the loading and the trip. Trying to turn in he truck was a disaster. Using both Apple Maps and Google map brought us to the same location but there was no U-Haul location to be found. There was a gas station but they said as far as they knew there wasn’t a a U-Haul location anywhere near them. Eventually gave up and checked into a hotel. Next morning we went directly to your International Speedway location. The staff there was extremely helpful. Not a good overall experience. We’ve rented trailers and trucks before this is an exception but should be addressed. A complaining customer is a customer te ones that don’t complain go somewhere else with their business.
JAMES S