You switched locations on me to a location that was 8 miles further away in downtown Tampa. We arrived at the location and realized it was convenience store and not a U-Haul dealer. The one gentleman behind the desk did not know how to do the transaction and had to get your customer service on the phone to talk him through it, all the while he was trying to service customers coming to buy beer and cigarettes. Needless to say this was extremely frustrating. Once we examined the U-Haul truck, we realize there was damage on the passenger side door, and somebody had been living in the rear part of the truck. The truck also only had less than a quarter of a tank of gas.There was empty beer, cans, clothes, a utility hat, and it reaked of urine. Unfortunately, this location only had one 20’ truck and we were under the gun to get going with our move so we had no choice but to accept this vehicle and wash it out. Extremely disappointing.
ANDREW R
Kwik Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tampa, FL 33612
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Very friendly people on site. Very convenient to pick up and drop off the truck. Thank you.
meng y