My drop off point was the south store, but when I got there the lady informed me that I needed to go to the north location. I showed her my documentation and she accepted the drop off. Sadly, I did not get her name. She was very helpful. When we went to park the truck, there was another extremely woman in the back. She told us that we were at the wrong location and that we needed to drive the truck there. When I tried to explain that my paperwork said this location, she told me they had no way of getting the truck to the other location and that I had to drive it there. I told her that the lady inside understood the confusion and accepted the truck. She rudely asked for the keys while giving me and my son nasty looks. I went inside to let the lady know and she said it was okay that we drop the truck off here and to not worry about the other woman.
CHRISTINA G
Hinds & Hinds Storage Downtown
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Taos, NM 87571
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Customer Reviews
- 4.5 Average Customer Rating
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Everything was ready and very professional staff made it quick and easy!
ALEXANDER TThe staff was very friendly and helpful. The truck was clean and did its job. A couple nit-picky things that I explained to the staff: there was a bit of a gas leak when I was getting gas to return the truck. Some gas leaked out from under the vehicle. It did not continue leaking once I was done putting gas in. Their staffer said they would check it out. The rear-view mirror on the left door moved when the door was shut, so it was necessary to reach out the window and adjust it before driving the vehicle. I explained that to the staffer as well.
KEVIN CEasy return and all went well.
PEGGY JVery helpful and friendly.
Christopher A