Charged for fuel when I return as picked up. Charged for extra day but place closed on day of drop off.donnie D.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Theodore, AL 36582
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- 2.0 Average Customer Rating
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The truck was dropped off with the correct amount of gas but some how they lied and said it wasn't and now they are trying to charge me 119 dollarsvictoria O.
The staff was not trained on how to check out or check in equipment. It took 40 minutes to get the trailer. I had to use my own phone to do their end of the paperwork and take multiple pictures of my ID even though I had done all the pre-check in stuff online. Then I found out a week later they never checked in the equipment when I returned it that afternoon so I was racking up rental charges for a trailer I didn't have! Thankfully, someone from uhaul corporate called the check in on me and my "late rental" and quickly checked it in and fixed the paperwork to reflect when I really returned the trailer.Anita K.
Ordered and confirmed 3 dozen blankets.....not there. Truck was filthy inside and out. Swept up over two dozen nails out if the box. Paperwork showed returned with a half tank of gas but we took a photo at just a quarter tank. Had to run to 3 locations to find blankets and ended up with 9 Staff was corteous and professional but was very dissapointed in the truck.THERESA M.