I was inconvienaced and disapointed that my reservation the location i went to. It was not opened had to wait 30 minutes no one there I had to call 800 number told me field manager be there shortly. Waited 20 more minutes had to call 800 number again and went to location above. They were great but not happy about having to go to another locationLarry W.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Theodore, AL 36582
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Never got a final receipt there was nobody there to check the truck in the person that could do it wasn't there and they just told us to leave and I didn't like that I would like a copy of the final bills to know where I stood in my financesCraig H.
Charged for fuel when I return as picked up. Charged for extra day but place closed on day of drop off.donnie D.
The truck was dropped off with the correct amount of gas but some how they lied and said it wasn't and now they are trying to charge me 119 dollarsvictoria O.
The staff was not trained on how to check out or check in equipment. It took 40 minutes to get the trailer. I had to use my own phone to do their end of the paperwork and take multiple pictures of my ID even though I had done all the pre-check in stuff online. Then I found out a week later they never checked in the equipment when I returned it that afternoon so I was racking up rental charges for a trailer I didn't have! Thankfully, someone from uhaul corporate called the check in on me and my "late rental" and quickly checked it in and fixed the paperwork to reflect when I really returned the trailer.Anita K.