I reserved a 26 foot U-Haul around a week in advance online, through U-Haul. and when I got there to pick it up I had no direction of what to do so I called and a kind man picked up but he told me that he didn't have the 26 foot available for me, I was confused as to why no one told me ahead of time. He also told me that I couldn't do my drop off point in New Orleans as it was reserved for. No one told me any of this, until the moment I got there and called. While we're on the phones someone comes and takes the 26' U-Haul that I reserved. So now we're left with the 15' U-Haul and a more expensive trip I didn't prepare for the extra money I'd have to spend because he told me it had to be returned to Thibodaux. So that tacked on like another 150$. I don't know how no one saw my reservation earlier in the week to call me and tell me my reservation isn't possible. I had it originally scheduled for pick up in Thibodaux, drop off in Nola. No one told me anything which is what bothers me... I would've planned differently considering that's a lot more money than I originally bargained for. And he just charged me; without telling me the price prior. I just got a notification on my phone standing there of the money coming out of my account. I didn't realize it was going to be so much more; and no one told me about anything. First U-Haul experience went horrible.
Kadince K
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Truck was completely filthy window handles came off ac vents fell off truck was left empty of gas
LeighAnne MPicked up after hours. App was very slow to do everything required and seems like some of the things required could have been done ahead of time to make this process easier
Glenn BThe process for picking up a U-Haul rental, is very inconvenient, not to mention the process and time it takes to get everything completed. If you are not familiar with the process and phone savvy, it is an easy process. I was not the only customer with complaints about having to go through the process of takin photos of the u- Haul, loading photos. The entire process of this U-Haul rental at this location is not one I would choose again. I also requested use of a dolly, which was not provided and was still charged for the dolly. Honest Customer !
maxine lThe checking in process was challenging to say the least. It took more than 40 minutes. But, all of your staff that helped me through the process were amazing.
Denise E