Customer Reviews for Auto Center
(U-Haul Neighborhood Dealer)

416 reviews

608 Jackson St   Thibodaux, LA 70301
(Jackson st and St Mary)

(985) 446-6808

Location Hours

  • Mon-Thur: 9 am - 4:30 pm
  • Fri: 9 am - 3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(985) 446-6808

608 Jackson St
Thibodaux, LA 70301
(Jackson st and St Mary)

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 4:30 pm
  • Fri: 9 am - 3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great people, really nice. Rained inside of truck before pickup so I had to drive to the nearest slope to get rid of the water, which was a bridge.

Harvey C. 
Rating:
5.0

Customer did not leave a comment.

Hector P. 
Rating:
4.0

Customer did not leave a comment.

Jeffery E. 
Rating:
4.0

Decent local people, so nothing. The cabin did smell a bit and the tires on the dolly were very worn and very difficult to maneuver down stairs.

Harvey C. 
Rating:
5.0

Customer did not leave a comment.

HENRY S. 
Rating:
4.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Ernest W. 
Rating:
5.0

Customer did not leave a comment.

cynthia F. 
Rating:
1.0

There was no way for me to check in the uhaul and the uhaul burned a full tank of gas in 2hrs. We had to stop 3 times

QUINTERO J. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Everything was fine

Wayne I. 
Rating:
3.0

Lights on the trailer didn't work and I had also rented a dolly and they didn't even load it up. I didn't realize that until I got home and it wasn't in the trailer. Had to drive all the way back to the place and it was sitting in the middle of the parking space.

Merrilee T. 
Rating:
5.0

Customer did not leave a comment.

Raneisha V. 
Rating:
5.0

Customer did not leave a comment.

katrly L. 
Rating:
3.0

Customer did not leave a comment.

Johnny P. 
Rating:
3.0

Customer did not leave a comment.

LESLIE B. 
Rating:
3.0

The person working just told us to drop the trailer and did not check it over

JEFFREY O. 
Rating:
2.0

I requested a dolly and it was not in the truck. Other than that, the location was easy to find, and pick up from.

Emily R. 
Rating:
3.0

Customer service

Gabe E. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Shantell M. 
Rating:
5.0

Superior customer service at Uhaul dealer Auto Center in Thibodaux!!!!!

Monique O. 
Rating:
3.0

One car hauler tire had very low air pressure. I had to get it filled at another UHaul location before driving. It survived the two day trip. Unknown whether it had a leak.

John T. 
Rating:
5.0

Customer did not leave a comment.

Alejandro S. 
Rating:
5.0

Owner was very helpful

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Gladys B. 
Rating:
5.0

Enjoyed the service. Had a pleasant experience during a very stressful time. Thank you.

LISA P. 
Rating:
4.0

Customer did not leave a comment.

Christy W. 
Rating:
2.0

Have signs that direct people to the uhaul office.

Robert W. 
Rating:
1.0

They were supposed to call me back and explain to some questions I had asked and they never called me back the just sent me a rude text message and made sure they took extra money from my account even after I called back to try and get it disputed!! $80 for gas really when it was almost on E and I put $20 and it went to half of a tank!!!

Bobbie M. 
Rating:
4.0

Customer did not leave a comment.

Darrin R. 
Rating:
5.0

Customer did not leave a comment.

chad R. 
Rating:
5.0

Customer did not leave a comment.

Theresa H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
4.0

Customer did not leave a comment.

Jasonmichael S. 
Rating:
5.0

Customer did not leave a comment.

Gail H. 
Rating:
3.0

The self check in process was horrible.

Muhammad K. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
4.0

Make sure you don't leave without your driver's license

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

Job D. 
Rating:
3.0

Was not opened when I got there, when it was suppose to and I needed assistance. Called the number and he just informed me to drop the keys in the lock box and it would be ok due to security cameras every where on the property

Carl B. 
Rating:
5.0

They were closed but a tow truck man, came over and helped me remove trailer with a jack.

NICKI C. 
Rating:
4.0

Customer did not leave a comment.

Dana T. 
Rating:
5.0

Customer did not leave a comment.

Kim J. 
Rating:
5.0

Customer did not leave a comment.

LeNika C. 
Rating:
5.0

Customer did not leave a comment.

dexter P. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
4.0

Customer did not leave a comment.

JEROME M. 
Rating:
5.0

Customer did not leave a comment.

caleb S. 
Rating:
3.0

Customer did not leave a comment.

Lance L. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Nothing, the service was very pleasing, polite and courteous. There were no problems and return went well

Bonnie B. 
Rating:
4.0

Customer did not leave a comment.

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

harriet N. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
4.0

Customer did not leave a comment.

Spaulding S. 
Rating:
3.0

Better parking.

Pamela T. 
Rating:
5.0

Customer did not leave a comment.

Lori L. 
Rating:
5.0

Customer did not leave a comment.

robbie T. 
Rating:
5.0

Customer did not leave a comment.

Rene P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth N. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Drake N. 
Rating:
5.0

Customer did not leave a comment.

Roy H. 
Rating:
3.0

Customer did not leave a comment.

Lynn S. 
Rating:
5.0

Customer did not leave a comment.

Calvin P. 
Rating:
3.0

Limited parking for anytime drop off

Marcus S. 
Rating:
5.0

VERY FAST AND HELPFUL EMPLOYEE. FAST CHECKOUT

AJ B. 
Rating:
5.0

It can't get much better. Thanks for a simple and wonderful experience.

randy B. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

Friendly location. Dropped off trailer and advised of lack of maintenance issues to prevent future issues. Attendant documented and advised they would address.

CARL B. 
Rating:
1.0

I ordered the Uhaul a week prior before we needed it. When the day came, we were sent to 3 different Uhaul locations before we could get a truck. Which put us 3 hours behind schedule. I was told the wrong price and to top everything off we were charged a “cleaning fee” of $27 when we cleaned the truck completely before returning it. I called and spoke to someone who said we would be refunded but I received another receipt today stating that I was still being charged the $27. Highly disappointed in my overall experience.

Paul F. 
Rating:
5.0

I returned the truck and car transport trailer after hours and it was a very convenient process; park the equipment and drop the contract & keys in a lock box. The lot was big enough to maneuver the 26' truck and car trailer.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
4.0

Customer did not leave a comment.

debra B. 
Rating:
3.0

Customer did not leave a comment.

Clifton B. 
Rating:
5.0

Customer did not leave a comment.

charles C. 
Rating:
5.0

Nothing all good

Ronald L. 
Rating:
4.0

Customer did not leave a comment.

Sherri H. 
Rating:
1.0

Better organized

David H. 
Rating:
4.0

Customer did not leave a comment.

ciera R. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

Derek P. 
Rating:
5.0

Customer did not leave a comment.

Lance L. 
Rating:
5.0

Customer did not leave a comment.

Leonard W. 
Rating:
5.0

Customer did not leave a comment.

Sonja M. 
Rating:
1.0

Horrible horrible experience! I need Uhaul to call me 9852327987!!

josha D. 
Rating:
5.0

quick, efficient service! I highly recommend this location!

Jerome B. 
Rating:
3.0

Was charged a "cleaning fee" for odor in the truck. I can understand a "cleaning fee" for COVI19...but not for an "odor" in the back of the truck that held furniture. No food was eaten in the truck. Disappointed in the service.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

sandra J. 
Rating:
5.0

Customer did not leave a comment.

April G. 
Rating:
5.0

Customer did not leave a comment.

angela A. 
Rating:
4.0

Customer did not leave a comment.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

The Thibodaux location was great we got great customer service. I had trouble with my phone pulling up info and the guy came with his iPad and helped. He was nice and I would go back there.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Milton S. 
Rating:
5.0

Lady there was outstanding. Didn't see my reservation for that location to pick up. Showed her my hard copy printed for their and got on the phone and got it squared away. Truck was awesome. 1500.00 mile trip and ride excellent.

Robert W G. 
Rating:
1.0

I was charged for over 300 miles when I only put 30 miles on the truck. I called the location to discuss and they would not take time to listen to my issue and directed me to 800 number. I feel as I was scammed and I will report to BBB and also dispute with my credit card company as unfair charge. I have camera footage showing the truck parked for most of day in driveway which makes it impossible to have over 300 miles on the truck.

Dylan C. 
Rating:
4.0

Customer did not leave a comment.

Ernest D. 
No reviews have been submitted for this location.

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