The vehicle was in poor working condition. The items we rented were not with the vehicle. There was no one available at the pick up location to get the items from. Customer service was no help either. We were essentially told "sorry, there is nothing we can do. Buy, a manager from the area will call you soon to help." We never heard from the manager. When we returned the vehicle I disputed the charges because the items were still on the bill. The website said we would be contacted within 48 hours. We still have not heard from anyone. It has been over 48 hours now.Adriana W.
Trailer Rental & Towing in Thunder Bay, ON at Mikes Auto Body & Sales
(U-Haul Neighborhood Dealer)
Thunder Bay, ON P7E3R6
Services at this Location:
- Mon-Fri: 9 am - 4:30 pm
- Sat: 9 am - 12 pm
- Sun: Closed
Special Operating Hours
- 6/26/2021 - 6/27/2021: Closed
- 7/1/2021 - 7/4/2021: Closed
- 7/10/2021 - 7/11/2021: Closed
- 7/17/2021 - 7/18/2021: Closed
- 7/24/2021 - 7/25/2021: Closed
- 7/31/2021 - 8/2/2021: Closed
- 8/7/2021 - 8/8/2021: Closed
- 8/14/2021 - 8/15/2021: Closed
- 8/21/2021 - 8/22/2021: Closed
- 8/28/2021 - 8/29/2021: Closed
- 9/4/2021 - 9/6/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Thunder Bay, ON P7E3R6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Windshield was very dirty no open sign on door stood outside for 10 min returned truck was closed at 1 pmJohn W.
The gentleman who took care of us was wonderful and great to deal with. We talked about him when we left. It was our pleasure for sure. Please thank him for us and we will be using that location again.clint H.
great servicephil G.
Everything is perfect as it is.Sheena A.
This was my first time renting and everything went perfect ! Very helpful also.Kevin R.
Stop sending a link to customers to do online check in to retrieve your truck. The link doesn't work and I had to call the main number and wait 20 minutes to get through for assistance. How about you tell us to go to the browser instead. Saving me a lot of time and anxiety and upset. Waisted almost an hour because of this technicality.Denis T.
Mobile options are terrible for Canadians. Cant use the app. Unable to get website to work with chrom, forefox on android phone, and chrome and safari on an iPhone. Tried a third phone an android and it worked there. We all had 4 bars of service.Kirk T.
Mike went above and beyond to open on the Saturday morning for my scheduled pickup, when normally with Covid they would be closed. Caring, cooperative, polite and professional service. Thank you.Martin P.
First of all I got charged 89 cents km. I was told it should be 69 cents km. They did not ask me about insurance, they told me, with out my permission. I would have put insurance but I should have been asked first. The truck was dirty and dusty. I have allergies and I got sick from the dust. There was a strong solvent smell in their off and that also made me sick. Not a Happy Customer. Will not recommend this location again. It was Mikes Auto Body & Sales. Very unhappy. Ida KraftIda K.
Rental was simple. Met my requirements perfectlyTerry B.
It was a great experiencepeter L.
Very frustrating experience. Travelled 6 hours to get to Thunder Bay and spent 1.5 hours trying to get through on the app and while speaking with a representative a Uhaul, I was disconnected three times. Finally someone walked us through the process and we had success. A stressful time as we had a deadline to pickup furniture and our time was limited as it was. Would not rent another Uhaul unless the business was open to provide customer service. Would not recommend using the app to anyone.David H.
Excellent customer service! Very helpful in parking the truck.reginald O.
Thank you for a Courteous, Clean, well organized rental experience.Liz L.
van got the job done quickly|Jack H.
I had requested a 4' x 8' covered trailer. The 4' x 8' trailer wheel bearings were burned out, resulting me to use a 5' x 8' trailer instead. I am happy that I was not charged additional expenses for the larger trailer. The added weight and size of the trailer resulted in more wind resistance and drag adding to the fuel costs. I was surprised there was only one 4' x 8' trailer but there was a selection of 5' x 8' trailers. Mike was professional offering wonderful customer service despite the headache of no 4' x 8' trailer.Robert H.
We dropped the trailer off after hours. There was no area to drop the trailer. The instructions say no to block doors or gates. That eliminated a lot of spots to drop the trailer. Maybe if we dropped the trailer off during work hours it would have been easier. But this location is 24 hour drop off.Scott S.
I initially requested a 26foot truck. Was advised there was none available. The caller advised we could get 2 15 foot trucks and two separate locations. Picked up my first truck and could not access the app, only my partner could, but I made the initial reservation, which burned too much time, in which our second reservation called my partners friend, NOT me who, again, made the initial reservation. The second truck we attempted to pick up, but couldnt because, although I requested mobile pick up, it was not and we could not get the truck on that day. After being on hold several times and several hours, we finally were able to get a 26-foot truck...which I initially requested in the first place. It made for an incredibly stressful start to our day.Chantel R.
Keep up the good workFrank A.
Jack and Lori are genuine â€˜customer service' oriented people. I left a Facebook message on Sunday and was on my way Monday morning delivering my moms piano to my granddaughter 750 Kim's! Truck and trailer very scenic ride in North-western Ontario. Thank you immensely.ðŸ’•Liz L.
The Service was excellent, the folks were very polite, the paperwork was done and ready for signature, and away I went. It does not get any better than that.Don B.
I never saw anyone when i drop off the trailer.Clyde T.
They went above and beyond to make sure I had the truck and trailer I needed to complete my job. Many Thanks.Dave G.
The customer service was amazing and received top service.joseph E.