Unfortunately the online system at this site was down for some reason, resulting in nearly an hour delay amongst myself and the various other U-Haul customers, and while the employee was generally pleasant, had poor communication on the situation with customers and informing on what was occurring. Furthermore, the U-Haul reserved was not available nearly 1.5 hours after the initial scheduled time (and after having called the night before to confirm reservation). There were also no alternative U-Haul sizes available. Rather than connecting us with the Winnipeg office to see if there were other locations with available U-Hauls, simply informed that could try somewhere else in town. Eventually did receive the correct U-Haul after going around town to 2 locations, and one location contacting the Winnipeg office for assistance. Eventually someone had returned the reserved U-Haul and went back to the original location. When receiving the U-Haul, it was very dirty and grimy inside (beyond what would have been from just the previous customer). There were old cigarette butts and glass in the cab, and the back of the U-Haul had debris from trees and dirt all over.
KYLE F
Land Of Spices
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Thunder Bay, ON P7B3Z7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The only downside was that there was an influx of people when I arrived and I had to wait a bit. He was great and willing to help us change our booking to a smaller truck. When I was in there, another customer raved that they were the best U-HAUL agent in Thunder Bay.
Garry HBooking was on incorrect Had to put air in the tires Cab was dirty and smelly Had to sweep out the box due to sand/ dirt
LAURIE KTruck broke down and had to self transfer load. Zero help from Uhaul. Terrible customer service. Would not recommend. -5 out of 5 stars.
MATTHEW SThey staff at this location were very rude and Disorganized
mahir p