I was charged extra for the gas and gas was already filled up to the same quarter tank that I got the vehicle. Please refund the extra amount charged on my credit card
JAMAL S
716 Express Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tonawanda, NY 14150
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Customer Reviews
- 1.5 Average Customer Rating
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When I returned the truck to this location the guy there did not know anything about the return and had to be on the phone with someone else that was supposed to be there but wasn’t. Additionally I returned the truck with the required amount of fuel and they said I did not and charged me for more fuel and a surcharge for $70. Additionally I had returned the truck at 10:15 and they didn’t log it being returned until 3:30pm which the then charged me an additional $55. I have called and opened a case with their corporate office additionally they said it could be 3 days to hear From someone and the if I don’t I have to call another person. This return location was a trashy gas station and after this experience I know 100% I will not be back there and renting from U-Haul might not be an option later if they don’t handle this correctly.
Stephen KBusiness was closed and I had to wait outside during pick up and during drop off, no response, not sure why I was forced to go to this location when the original location that I chose had dozens of vehicles in the lot when I passed by it very upset I want my money back
Jordan ONot charge extra 100 for a return that's an hour late
CHRISTOPHER CIf truck is not easily accessible or you have to go to a different lot to get they should bring it to you
HEATHER Y