Upon entering, the place smells like urine. The female employee at the desk was very friendly, but not trained on U-haul. Waited about 10 minutes for the other (male) employee, who was helping other customers. Not a big deal at all. As I handed him the keys I noticed the area on my paperwork stating miles allowed for the rental were actually less than if we drove straight from the pickup location to drop off location by about 5 miles (not this guys fault at all). I brought this up to him and explained I thought it was a mistake, because U-Haul switched our original pickup location to one that was about 30 miles out of our way (surely they would account for this when figuring mileage). He said nothing, took the keys from me, checked the mileage and fuel level. He continued to say nothing and drove the truck around to the back of the building. I went back inside, where he then handed me the receipt (including the charge for extra mileage) and said thanks. Super awkward.
MEGAN G
Kansas Rental Inc SW 29th
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Topeka, KS 66614
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Nothing the guy working there took great care of us and got us in and out!
Jerry HThey did an efficient job with my drop off of the truck. Thanks.
ALFRED EI have been charged double for an extra day of using the vehicle when I had called that morning I was told it would be the $19.95 as it shows on the trucks. I was later charged $45.67 twice. I was yelled at by the guy working at the Kansas rental location on 29th. And I filled up the tank when I took it back & didn’t have $114 in miles that I hadn’t claimed from the begining so I shouldn’t have been charged another $114. This was the worst experience I’ve ever had and to be honest I’ll probably never come back. I will keep my card locked cause I’m not paying another $114 after I was lied to and charged $80 when I told it’d be $20 per day. They don’t know their information and has terrible customer service.
Debra BI was parked across the street from the place and watched them check in the unit I rented and then they sent me a receipt and charged me for 4 gallons of fuel and they never pumped any in the truck. I really don’t understand that because not only did I put the fuel level back to where it was when I rented it but I only went a total of 6 miles. I went and tried to talk to them about but the lady was locking up and leaving for the day and wouldn’t talk to me. I rent from uhaul quite often but I won’t be renting from this place again!!!
Michael G