I am EXTREMELY unhappy AGAIN with my U-Haul experience. And this is coming from someone who rents from U-Haul regularly. For the second time, I froze my A$$ off standing in a parking lot in partial rain for 2 FULL HOURS trying to use your after hours service. Half of that time was with one of your representatives who needed a full hour to sort it out. This the second time out of 2 that this has happened. After a half hour on hold, my call got dropped. To get a code to the unlock the lock box, I was to be texted a password. NEVER got a text, over and over again. I could have one emailed to me but if I go to my email, I got dropped from the U-Haul form. I wanted to use the call back service. It didn't work. I had 2 workers waiting across town to help load this truck. I had to send them home and pay them, then have them come back the next morning. So, I lost money, I lost time. When I did get in, the washer fluid was bone dry and the back door was missing a wheel making it really hard to close. I almost had to drive with it open. I need a truck for the next 5 days. Any recommendations where I could get reliable service? And to top in off, as I write this below it says "If you need a response from us, please use our contact form". To keep this less public I thought, OK. I'll do that. Wouldn't you know it, when I clicked it, NO CONTACT FORM. So I guess this has to be public.
KEVIN F
Boxes And Wheels
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M4M2X1
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- 4.0 Average Customer Rating
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Friendly staff and great service, pick up and drop off occurred on time and smoothly.
Sadiyah JAll good
JEFFREY ZNewer trucks and cleaner facility/office
Kanha ATook more than 20 minutes to process/confirm our reservation when we arrived. The truck was dirty with debris. The gas tank was not filled to 1/2. I have a picture to prove it before we left the lot. We filled the tank $10 which is more than we used. I’m charged $23 for gas which is ridiculous. We only drove 2-3 km (maximum) NOT 9km. The charges are a scam. I tried calling everyday, multiple times a day at the location and there is never anyone answering on the other end. I still have not received the money back to my credit card. I’m going to dispute the charges.
KENNETH M