I didn’t check the milage when I started, according to me I drove altogether about 30km, but they charged me for 46km. They made me buy gas for $15. Ok even if I drive for 46k, should I need to refill for $15! What is the basis of this calculation! It’s 272 Eglinton Avenue. Customer service below average.
Amin R
Oxxxo Convenience
(U-Haul Neighborhood Dealer)
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- 2.5 Average Customer Rating
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The service was good however I appear to have been overcharged in the kilometer amount. When I picked up the estimated amount was 20 kms. I only used 5kms, yet the invoice appears to have been based on the estimated amount of 20 which led to an overcharge of about $15 plus tax
PAUL MI had an issue with the charges, I have asked for clarification and have yet to recieved a response.
MARC JI arrived slightly ahead of my reservation time and was met by an elderly gentleman at the location who was clearly unfamiliar with the U-Haul process. He had no understanding of how the system worked and repeatedly asked for information I had already provided during the online booking. He struggled to locate my reservation and ultimately had to make a video call to someone who guided him step by step. This caused an unnecessary delay of over 20 minutes. Additionally, I had reserved a dolly, which was not available in the vehicle. I was instructed to retrieve it from a different address, which turned out to be a bank — in other words, the equipment I paid for was completely inaccessible. This significantly worsened an already frustrating experience. I am not seeking a voucher or an apology, as this will be the last time I use U-Haul’s services. However, I do expect the issues outlined above to be taken into account and reflected appropriately in the final charge for my order.
Fernando P