Had a reservation for pick up on Sunday at 11:30am. They are open until noon. Drove 40 minutes to location and arrived at 11:15 only to have them closed and locked up. Called number and number on door for “after hours” and when Robert finally called me back he said “I can’t help you, I’m out of town and closed. You can call Casper location (3 hours away) and see if they can help you.” I was leaving next day to move college kids to school and needed the trailer. Sam from Casper location tried to help but again was 3 hours away and told me if I could hook up the trailer I could take it. Torrington is 40 minutes away from my home town but I luckily knew someone who called a friend they had there that came and helped lift trailer onto hitch and hook it up for me. Hour and half and $20 tip later I thankfully was on my way home with trailer. Robert was no help, didn’t follow through with his reservations, no customer service and above all was rude. Sam on the other hand was polite, helpful, and went above and beyond for something that wasn’t her mess up.
Amber H
ZR1 Motor Company
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Torrington, WY 82240
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Customer Reviews
- 4.5 Average Customer Rating
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ZR1 motors representative did not ask me if I wanted to pay $15 for Safe Move coverage and just added it to the bill. I signed it without really thinking about it. Seeing it afterwards on the bill kind of bugged me. I won't be going back to this location to rent U-Hauls for this reason. $15 insurance for a 90 minute trip. Waste of money. Pretty crazy to not at least mention it. The other location I rented from last year definitely mentioned it. End of the day, my fault for signing it without reading it, but feels like a pretty scummy sales tactic.
SHAWN PQuick, easy, reasonable
CHARLES SGot switched to Torrington last second when I had reserved a 20 ft trailer 2+ weeks in advance. Had to take off work and spend extra on uber to get from Cheyenne to Torrington.not sure how something can’t be don’t when there are multiple other 20ft trucks in Cheyenne. I was also told that $100 was supposed to be reduced for having to drive the truck an extra 90 miles. That was less than the cost of the uber to get up to the truck.
JORDAN VEasy to reserve and pick up. Very helpful and friendly
CHELSEA H