Nicest uhaul that I've ever rentedJULIANNE S.
Trailer Rental & Towing in Towson, MD at Usha
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Towson, MD 21286
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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One problem, when I returned the Van I call UHAUL and was put on hold for 45mins. I went on line and the location finder was not working. Luckily the owner was still at his office and I was able to give him the keys. The Usha office had great service.JEFFREY F.
Did not get the dolly I paid $10 for. It wasn't in the back to the truck.Eunice S.
The truck had dog hair all over the seat. When trying to close out my ticket and pay the guy was not helpful. It took days for me to reach out to someone to close my ticket and payTONYA L.
Better signage , Address confusingAndre C.
When we arrived for pickup, the entire windshield and front of truck were covered in snow that had fallen two days before.Richard L.
Barely a location no one to help I called and the guy that answered had an attitude and couldn't help with my questions then y'all charged me extra for it terrible experience over allJEFFREY D.
Was charged nearly double for a rental truck that we had for only 6 hours. Receipt said we had it for three days, along with tacking on a ton of other unrelated fees we weren't informed of.Nick S.
It's was hard to return at this truck at least one hour trying to return location there along time to return the truck if as easy to get truck returning was hardIrvin P.
Clean your vehicles and stop charging paying customers for cleaning that isn't occurring.Tamesha T.
This was the worst experience ever! I will NEVER rent from UHAUL again. I could not park my car at this location and luckily my daughter came and could drive the car. I could not understand the man who answered the phone and he was not very clear about what to do and how drop-off occurs. The checj airbag light was on the whole entire drive and I wanted to bigger uhaul, but he gave me the smaller one. I was pressed for time and I did not want to go back in again to exchange the uhaul. I try to pay the bill and then I call and the lady (who was very nice) explains how I may need to wait a day or two to pay the bill...ridiculous! I will NEVER recommend this company again!!!LAURIE M.
It is quite difficult to navigate the app without assistance - so would be better to rent where there is an actual store with peopleMarik M.
The location does not allow onsite parking, which makes it very difficult.Jennifer B.
The cab of the vehicle needed to be cleaned, especially in these times of COVID-19. I'm not sure who manages the vehicles on these type of lots but that would be my only suggestion.JEFF D.
Overall, good job.David V.
There was no one there due to Covid 19, but the service was acceptable and the lot was clean.Reginald W.
This is a very poor addition to a liquor store businessJA C.
Do it yourself second was the first time for this process but I've done each part at different locations different locations do things differently it took a little time when there's no one around to process for the most part it was OK at the end of the day When I was returning the vehicle it asked me to put in the mountains and also asked me to take a picture I did both and it still will not allow me to process out that was irritating because I have somewhere to go across I called customer service and they instruct me what to do I hope that process come out clear and I will not get charged anything moreThe young lady I spoke with was very clear professional and courteous overall above average experience thank you for your support in this new process I think it's coolKenneth C.
Had a problem during pickup.... U-Haul website wouldn't accept my license number when I checked in so I couldn't get the code to get the key from the lock-box. I had to go inside after they opened (15 min late), fill out all the paperwork and sign rental agreement.kevin S.
The location was great but the 23/7 app was poor. During pickup the app restarted multiple times, forcing me to upload the same pictures 5x. Was so back I had to leave and come back the next day. For the return, same issues with the app. I become so frustrated I eventually gave up on contact-less rental and walked into the shop to turn in the keys to the van. The app is garbage. Please either fix it or take it off the shelf. My experience with uhaul was shot that day because of the faulty app.Dillon J.
It's fine for the pick-up using your phone, there are key lockers. I saw no place where you could speak to a person, fine for remote pick-up only. Process went smoothly.Julie P.
Dealing with the UHaul app was difficult at best...store staff was not helpful.Joseph C.
The whole check in process was easy and the return was much easier you just need the U-Haul appsherryann W.
No signage on how to receive assistance if 24/7 pick up isn't working. Did not have hand truck available for use, still paid for it. No one around to help.James H.
very hard to find locationJeffrey Z.