Because the business I rented from also was a Convenient store, gas station, liquor shop and U-Haul rental center I had to wait in line at eight in the morning while the clerk took care of 5 to 7 other people buying booze and cigarettes. wasting my time.JASON N.
Trailer Rental & Towing in Troy, MO at Gas N Spirits
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Troy, MO 63379
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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This location tried to slide on additional charges to my rental after I dropped off the vehicle.THOMAS R.
Check out was easy, fast and efficient. Everyone was polite and helpful.Norman G. S.
Speed up the process. It wasn't the location or the people. I was at the place for almost 30 minutes going thru the rental process. That has me considering buying my own trailer.THOMAS R.
Truck was dirty, and the checking in on line didn't work. The system showed a truck there that they didn't even have.Jerome M.
The Owner is snotty! I gave him my debit card and he had trouble scanning it. He insisted on me providing another card and I asked him to manually input the number. He rolled his eyes and sighed like I was asking him to jump a 10' hurdle.DANIEL K.
I legit had to dig the tongue of trailer out by myself. Went in to tell employee that it was burried they proceeded to tell me where the shovel is and continue smoking a cigarette.James M.
Every thing was just great.TODD G.
the sales clerk was awesome! friendly and very courteousDavid R.
Clean and very easy to use, quick experience. Friendly. Overall was great experience.Jacob R.
Truck drove like herding a cow. And fumes coming into cab when window open still smell that three days later. That truck is danger to drive.PATRICK B.
The truck was dirty inside. Candy, empty bottles and other trash in the truck. Very grossRoger G.
Well for starters, when a customer books a rental at Rehmann Moving and Storage in Old Monroe, MO but that truck breaks down how about getting another truck there for the customer rather than making them drive 6 miles up the road for another truck.Aaron H.
I wish the truck had a full tank of gas. Since it's also a gas station I filled the tank there. To start with a full tank then fill back up when returning the truck makes more sense to me.Therese D.
The staff were very helpful and knew what they were doing.Thomas B.
I am beyond furious!!! I had to wait to return the truck due to a shift change...then the guy said I would take awhile so he was going to check out other customers first... All of this is while my ride home was waiting after an exhausting two days of moving. Then this morning, I wake to a receipt that I was charged for an extra day... Apparently, after the guy wrote the mileage on a piece of paper, entered the time to be 30 minutes AFTER it was due...which was inaccurate... Now, I have wasted more of MY TIME trying to get my $40 back... What a HUGE WASTE of time over 2 days!!!JENNIFER M.
Well first off the right equipment should be ready for pick up and second the employees should be more aware of what they have available.grant M.
Truck was dirty the furniture blankets were missing. The dolly was rolling around loos in the back. The truck was out of gas. I returned after 33 miles and added 2 gallons of gas in the parking lot and was still charged 71 dollars for gas service. What a rip off.Timothy M.
The straps that hold the front tires,the ratcheting part was extremely rusty and very hard to get undoneBrian G.
Was dirty full of water very unsafe to drive all over the road the mileage was off tried to tell Margaret at the pick up location and she seem to not want to hear it or any of the other complaints and this still isn't resolved and I had a $25 gift certificate towards the rental in the pick up location Margaret wasn't interested in that either and said she can't do anythingBRETT B.
Very helpful and friendly.Bruce W.
Take this pickup location off your list!!! there's only one dude working there and he doesn't want to do U-haul, I waited through 9 other customers and 20min later, after I told him I was picking up a trailer, I asked him to take care of my pickup because I had to go, he cussed me out called me a F@#%ing B@#ch, said he won't even give me the trailer... I'd say this was the worst customer service I've ever experienced but that would imply there was some kind of customer service to begin with. This pickup location is hurting your reputation!!!Joshua N.
This was the worst experience I have ever had with a rental truck The truck was running like crazy The inside was filthy The light hardly worked. I could barely get back at night I could not stop to fill it up with fuel because the lights were going dimrichard W.
Nothing, everything was fine.sandra H.
One employee to the next was not very knowledgeable or to what was needed for pick up. We did everything online yet the first person was not friendly and would not let us pick up without everything we used online with us such as the id of the person renting, the actual driver, his license and the credit card used. When we returned the second person asked for none of that but asked for payment when I had paid online. He kept asking me to step aside multiple times (more that 4) to check out others at the gas station and it took much longer than it should have had he just finished with my rental that was all ready all completed online.Timothy S.