I rented a u-haul online at a set price and when I came in to pickup the truck the person changed the price adding $1000.00 to the total. I called u-haul and they changed it back. This happened a total of 4 times with u-haul corporate asking why they were changing it at the location. The guy behind the counter finally “got the price right” after 2 hours and said go hook up the u-haul truck and car hauler. He then came out and said the price changed again but his boss was working on the refund. The refund never came and the receipt shows the forged signature on the credit card. I strongly discourage people from renting from this fraudulent company.
COLE C
Gas N Spirits
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Troy, MO 63379
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Customer Reviews
- 4.0 Average Customer Rating
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Make sure the ratchet straps function as they should.
DANIEL AEverything was far better than I expected. Both locations were very helpful with hookup as well as the drop off.
RICHARD SClerk struggled with rental and kept stopping process to wait on other customers. Truck was not in the best condition.
Anna DClean the equipment. There was/is a slick oil substance on the ramp the day we picked it up.. along with other whatever previously spilled in the trailer. We used paper towels to clean as best we could but it needs more than we had on site. I slipped down the ramp trying to pull up a dolly and I could have been hurt. When turning in the unit, I tried to tell you that it wasn't ready to be rented to someone else but then it wanted to charge ME a $15 cleaning fee. There has to be another option when the previous renters left it dirty. We did mark it dirty and take photos prior to leaving with our unit on the rental day. We have rented from this location before and they have always been amazing. We will continue to go there moving forward. The issue is with the previous renter.
Benjamin F