The U-Haul vehicle I picked up at 7:30 AM was not operational — the AC was completely non-functional, and the van had additional mechanical issues. I spent hours on and off the phone with roadside assistance and U-Haul until 12 PM. Roadside assistance ultimately deemed the van unsafe to drive, yet the dispatcher instructed me to return it myself, which was both unsafe and unreasonable. I waited until 2:18 PM for a tow truck to arrive. Because U-Haul couldn’t provide a replacement vehicle in time, I was forced to switch to another moving company last minute. This was an extremely frustrating and dangerous experience. I would not recommend using U-Haul based on this experience.
Alexis P
Safe Ship
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Troy, VA 22974
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Lady could have cared less about waiting on us kept waiting on her customers every time someone walked in. Truck didn’t have the appliance dolly nor did it have the blankets for me. Would not go there again they should not be renting U haul trucks.
SANDRA GAir Conditioning was not working at all. The hand truck in the back did not have a zip tie on it when we got the truck. We did not use the hand truck and hope i dont get charged for it.
Timothy SFriendly staff.
Ricky SThe U-Haul app was difficult to use and not at all user-friendly. I had to use the app to pick up the truck I had reserved outside of business hours. Even though I had requested a reservation for one week, the app defaulted to a one-day rental. I had to call to correct my reservation.
Richard J