Absolutely nothing it was perfect and Very pleased with this U-Haul location on10037 Three notch rd Troy, Va
Emmit P.
Safe Ship
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Troy, VA 22974
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Everything was convenient for me
LATEESHACARLETTE G.My reservation did not include any additional charges, to include the insurance. My reservation quoted me at $77, but you attempted to charge me over $150 after the insurance and my $30 credit failed to apply. I mentioned that I had a $30 discount for dropping the trailer off at a specific location which dropped the cost to ~$120. This is still nearly $50 more that what I was originally quoted. It was late, I was frustrated from my long day, and accepted the charge cuz I didn't trust you'd be able to find the charge in a timely manner. Later I found it was because your system automatically added the insurance, which I had specifically declined during my reservation process. Either you are adding it purposefully to upcharge people maliciously, or you're software does it automatically and it's a malicious tactic my UHaul corporate. Either way it's a very dishonest practice. And I'm not happy that I was improperly charged for the insurance.
Elizabeth H.Trailer wasn't in horrible shape. Rear door was open, so leaves had blown inside. Only 1 associate working, so was impossible for her to leave the store to inspect the vehicle. I've contacted uhaul concerning incorrect charges, declined safetow charges, etc...and still today, 6 days later, there's a $104.65 charge on my card that should've been refunded/corrected to a rental of a $20 trailer.
Melissa C.Overall I like this location. I do think that they should be more attentive in recording the gas level. Both times I've rented from this location, the agreement didn't accurately reflect what was in the tank. Both times I returned the truck close to, but over the amount that was in it when I received it. I also washed the potting soil out of the bed of the truck left by a previous renter and used detailing clay to get the dust out of the cupholders and such this time. It's a pick up, and I've raised 4 kids, the dirt didn't bother me and the truck is overall in great shape, however I was a bit offended to see I'd been charged for gas after going to the lengths I did to return the truck in better condition than I got it out of appreciation for the business. It's fixed, things happen, it's not a huge deal as far as I'm concerned, but that is the one area I believe could be improved. That said, I want to recognize the fact that everyone I have dealt with in that location has been amazing and I don't want this viewed as a complaint.
Stella B.