Actually the people at this location were EXCELLENT. The Zion's Crossroad area is growing and frankly, there is a location (i.e., large multi-use warehouse location on HWY 250 going west of Zion just a mile or so that would be excellent for a full service storage and rental area. While I like the people at this location and they were very helpful, the location itself could be better in terms of having more variety (i.e., having pickups and trailers for rental this location does not have the capacity for). Just some thoughts.
Nathan S
Safe Ship
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Troy, VA 22974
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Customer Reviews
- 3.5 Average Customer Rating
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Nothing, it was super easy
Brian RNothing. It was fast, professional, polite and friendly.
BRIAN LI was not given the truck that I was told I would be getting.I wanted the 15 ft with a ramp and I got a 10 ft with no ramp. I am very unhappy about this. I had rented a truck 3 weeks prior and I told him I wanted the same size and that's not what I got.
KAREN BEverything on site seemed fine until we arrived home to sweep out the truck to find (after slipping and almost falling) that the truck floor was covered in vegetable oil (not a little bit - dipping with), broken glass, screws, nails and kids hair bows. This took almost an hour to clean up, taking valuable packing time. Once we started packing, we noticed you could see outside from the inside, front passenger corner. There was an actual hole in the roof. I got apologizes when I called customer service but nothing further which was disappointing.
PERRYMICHAEL M