I drove the truck into a parking space adjacent to the gas station. The associate came out and said "You can't park there the truck will get towed. Park it around the side of the building. Which I proceeded to do front end in- easy to do between two other trucks in a crowded parkin lot. He ran out again and yelled " Hey, you have to back it in. I said really between these two trucks ? He said yes. WHich with some difficulty was able to maneuver it into the space. Then I proceeded to use the app for return which he said to do. After which I dropped the keys in the lock box following the apps direction. He then yelled Hey when there is a person from Uhaul here (which I did not know he was- you should hand them the keys. I said OK and left. NOT helpful at all and the parking situation is horrible.
David M
Upton Getty BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Upton, MA 01568
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Customer Reviews
- 3.0 Average Customer Rating
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They added a dolly and mats to my order, and then said they couldn’t remove them. They had terrible customer service; the lot is tiny and packed, and they make you drive it out; they told me I need to back it in when I was dropping it off - this is a mini, triangular gas station that is over-filled with parked cars. I drove it in forward (which was hard enough) and said that was all I was comfortable doing in that area. I then got the bill and found I was charged for gas (I returned it where it was) and damage waiver - which I did (and always) refuse. I rent from U-Haul fairly often, and I usually have a good-to-great experience. I will not go to this location again.
JOSHUA HThe building itself needs work; particularly the paint. It looks delapitated. The vehicle was in excellent condition though.
Wendi BThe personnel was not very friendly. He did not want to accept the drop off until i showed him the text and email showing that the drop off was at his location. He was very rude, grouchy and not very helpful.
Rafael SUhaul representative was professional and very helpful.
Daniel W