Terrible customer service at the location, would not help hook up or check lights, missing rubber pieces on chains, owner was clueless, didn’t take pic before I pulled off like they are supposed to, it’s in an unlocked location and no locks on U-Haul so can easily be stolen after return and I also returned it on due date and they did not “check it in” so I kept getting notices saying I would has a warrant out for my arrest. They Finally checked it in exactly one week after returned and after I called the main u-haul number. Oh and couldn’t reach this location by phone # listed. When I got there and told them they said they don’t have a phone! Should not be able to rent out trailers without a business phone. Worst place ever. Best u-haul place EVER is in Raycity Ga. We use 2x a year but she was closed this time for a conference.
Dana L
Paradise
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Valdosta, GA 31602
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Told me auto carrier was out back but didn’t even show me where it was or offer a hand hooking out up. Too busy working to lend a hand at her “vaping” store. The equipment ratcheting release didn’t work and didn’t figure that out till I tried dropping off the vehicle. I guess the don’t QC THEIR EQUIPMENT. VERY DISAPPOINTING.
John CVery poor organization.Couldn't find a truck they said had out since May 25
Gary LListen closely.... I would recommend the location NOT UHAUL!!!!! The problem itself was uhaul not the location. The location the guy was cool, nice and helpful and understanding along with sympathetic. Word of advice uhaul if you are going to rent a truck and extend the time out for someone then put it in the computer so the person at the store knows. You people pushed our move back multiple hours. Out of all the times 1 or both of us rented from you this is the very worst experience! I definitely would NOT recommend!!!! Nor care to ever use your service!!!!! AGAIN THE LOCATION WAS GREAT UHAUL WAS HORRIBLE! AND STOP PLAYING THE BLAMING GAME FOR YOUR MESS US STOP BLAMING THE STORE WHEN IT WAS UHAUL!
Jeremy BEverything was great
ANTONIO S