There was only one person working at the store, which handled Canada Post, U-Haul, and any convenience store purchases. So if there are customers ahead of you mailing stuff or keeping the cashier busy, you end up waiting a long time to be helped. I couldn't check-in online because there was no vehicle assigned to my rental by the store handling the rentals. The truck that I picked up was also not checked in upon return. I had to help the store salesperson move the dollies out of the cab. The truck was also returned dirty with a bunch of mud and packing blankets not folded in the cargo. Then upon return, I was charged for the dollies and packing blankets!
Jessica H
Fraser Speedway Shipping
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, BC V5W2Z6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The location was changed from Main to Fraser without notificationand it took 40 min by calling uhaul head office and then being transferred to learn this. There was no one at the original location. It's not the new location's fault, but someone definitely screwed up big time. Because of this, I missed an important appointment.
Ofir VThe parking area is very crammed. Maybe some extra parking spots can help this location be a popular pick up and drop off spot.
GAURAV VI was charged the CDW but I had opted out of it when I reserved the truck online. It was not mentioned when I picked up the truck and they said they could not provide a quote until I returned the truck.
KAI-YUNG WFast service, clear directions and invoice was accurate.
Rajesh L