Service was excellent at this location.
Brent T
Tomleys Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Victoria, BC V8R5C5
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Customer Reviews
- 3.0 Average Customer Rating
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I fill the tank more than the previous level and I didn't receive a refund for that
MOHSEN HNot specific to location - U-Haul should be more upfront and clear about the # of included KMs and charges for additional KMs prior to booking
Jen SThe girl at 10am knew what she was doing, but really didn’t care what was going on. There was no walk around, no verification of gas level or anything. I drove a whole 16.4 km and put in $10 worth of gas ($200.9/Litre) which was 4.977 litres. The display in the dash readout, which I reset when I took the van, said that 3.4 litres were used, so I figured that was enough. Nope. When I returned the van, the guy working charged me an additional $15.77 in fuel because , my guess, the analog needle didn’t quite get to where they claim it started at. So, 16.4km driven and paid $25.77 in fuel. No idling either. Maybe next time, someone should verify the fuel level before just adding on the gas charge.
Kevin RI was charged 11 liters of fuel for 42 km (mostly in highway) with the smallest size van which makes me think the fuel gauge was manipulated. I felt like the gauge was moving too fast as I started driving. With the mileage itself, my google map log showed 36 not 42. Based on all of these, I paid more than I should. I hope you check the car and the dealership to make sure this doesn't happen to other customers.
Saeed M