I am writing to express my deep dissatisfaction with the condition of the U-Haul truck I recently rented. During our move, we made a brief stop on the side of the highway to use the restroom. When we returned, the truck would not start. After waiting for assistance, it was discovered that the battery terminals had come loose — a basic maintenance issue that clearly should have been addressed before the vehicle was rented out. As a result, we were stranded on a remote highway for nearly two hours, waiting for a mechanic to arrive, identify the issue, and fix it. This was a highly stressful and unsafe situation, especially given the isolated location. Due to this delay, I missed a scheduled ferry, which not only caused significant disruption to my plans but also resulted in financial losses. When I rent a vehicle — especially from a company with the reputation of U-Haul — I expect it to be properly inspected, safe, and fully operational. Unfortunately, that was not the case, and the lack of proper vehicle preparation caused real consequences for me. I am therefore requesting a partial refund or credit to compensate for the inconvenience, time lost, and financial impact of this incident. Thank you for your attention to this matter. I look forward to your response.
Andrii L
James Bay Auto Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Victoria, BC V8T1C6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
See above.
Archie PTake a look at this location on google earth street view and that says a lot. The guy there harassed the heck out of me before my drop off time of 10am, that I was a few minutes early for as well. This is a dirty, grimey location as was the owner.
STACY DThe app didn't work. When I called Customer service, she did the best she could. We couldn't do the pick through the app because it wasn't working. We than tried online, and there were numerous glitches. I was on the phone for an hour & 43 minutes before I could pick up my truck. Whatever happened to the old days when you could just deal with someone in person.
Harjit BPerfect service, super friendly and caring for his customers. Easy, quick and professional all the way. Definitely recommend.
GORDON S