My renting experience was great and the vehicle fit all expectations. The issue is my return, when I got the truck it had around the 3/8 mark in fuel but I was charged for 7 gallons extra which is not the case. If the truck has a 40 gallon tank and I returned the truck at 3/8 of a tank ( the same as I received) why was I charged for 7 gallons? Nearly a quarter of a tank of fuel totaling $30 extra. I was also charged $40 for another day when I was allotted return of September 6th 6 am. I returned the vehicle at 9pm on September 5th. This transaction totaling $73.40, almost half the original price for the vehicle itself for the 138 miles and 2 day time frame allowance. The issue is unexpected and unacceptable.
Cody D
Aarons Towing & Recovery
24/7 Rentals
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U-Haul Truck Share 24/7© Location
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One-Way and In-Town® Rentals in Vienna, WV 26105
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Customer Reviews
- 4.0 Average Customer Rating
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Did not interact with personnel
JOHN TAll good
THOMAS MIt took an unreasonable amount of time to 'pick-up' the vehicle because the system claimed I was not at the location to such action. It was over 30 minutes to complete the process. Then, upon opening the truck at home, it seemed as if a landscaper had used the vehicle for work. It was full of grass, leaves and bits of stone and concrete. The entire back had to be sweated. Otherwise, the truck was fine.
John JI received truck at 3/4 tank. I filled it up thinking I would use the gas to return back to 3/4. It was returned full. Does uhaul reimburse for the extra fuel?
Alex L