Had a reservation for a specifically trailer, needed a different one. The associate was able to change it at the location, and bring the trailer to me out front. Was quick and easy.
BRODY W
Oceana Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Virginia Beach, VA 23454
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The guy working the place was rude and had me wait while he cleaned out a uhaul truck and then laughed when my husband said thank you when he FINALLY gave me the keys. I would never go back to that location and instead of paying extra to go to another I will probably just go with Home Depot who has unlimited miles. That location is garbage. Always had excellent services at s. Plaza trail but I live further now. Sucked.
Stephanie RThe customer Care at this location was second to none.
ROBERT SI WISH THERE WAS A ZERO OPTION. This has been my worst ever experience with customer service; in general, not even just Uhaul. First, I went to pick up at my scheduled appointment time (18AUG2025) and as I was approaching the door a man walked by me. I said excuse me out of courtesy then proceeded to the door. I found the door LOCKED. In scanning the premises looking for a representative I noticed the very man who had walked by me was conducting checks on a returning vehicle. This man was not wearing a branded Uhaul shirt so seeing him walk by me I thought he was a customer. Never did he say "be right with you, I'm working alone, would you like to stand and wait inside out of the sun. NOTHING. Bear in mind that this is 2:30pm mid August in Oceana, Virginia Beach with fighter jets flying over every 2 or 3 minutes and my eardrums are now feeling like they are about to burst. After 30 minutes waiting he again walks by me to go inside the building. When he got done with the returning vehicle there was no apology for the wait. AGAIN NOTHING. I put my driver license in his hand he returns it to the counter while my hand was outstretched to collect it. Fast Forward to my return time (20AUG2025). Upon arrival there was a sign on the door that read " We are out...return shortly" After a 5 minute wait, the same man walks up to me, takes the key from my hand, jumps in the truck and moves the truck; assuming to document mileage etc. I realized I didn't check the mileage myself so I asked back for the key to do so. The man then proceeds to hop in a cart and drive off. WITHOUT PROCESSING MY RETURN OR EVEN SAYING EXCUSE ME FOR A MINUTE OR TWO. NOTHINGGGGG. By now I am thinking that it must be because he is a "white" male and I am a "black" female because there is no way that this is his standard of conducting business. I waited TEN MINUTES then decided to record myself dropping the key in the dropbox so the return time could be recorded. After dropping the key and turning to leave I see him approaching on the cart. NO APOLOGY FOR THE WAIT. NOTHING. THIS MAN IS AN ABSOLUTE DISGRACE TO ANY SERVICE ORIENTED BUSINESS. I WILL NEVER BE GOING BACK THERE AND I WOULD NOT EVEN RECOMMEND MY DOG TO DO BUSINESS AT OCEANA SELF STORAGE 1444 SOUTHERN BOULEVARD, VIRGINIA BEACH.
WACKENE GFantastic experience!!
CHRISTOPHER B