Range Rent All is great, however, I did have issues with customer service at the headquarters in Blaine. I got an email saying I needed to go to another location about 40 minutes away (each way) to pick up my truck. I explained to the woman that answered the phone (she didn't identify herself) that not only do I not have that kind of time, I don't have transportation to pick up the truck since this was a one way out of state trip. She was unsympathetic, rude, and condescending. She went on to tell me about how they don't guarantee they will have a truck at the location that you made the reservation at, and told me that either I wanted the truck and was going to pick it up at the location indicated, or I didn't want a truck. Due to her poor attitude, I got a little upset with her and I used the F word one time. She used that as an excuse to cancel my reservation and end the call. I had to spend all day on the phone the next day to try to get a hold of someone that was above her paygrade. I eventually got a hold of Isaiah in Blaine and he was able to rectify the situation and found a truck that was going to be at the original location I made the reservation for. This has nothing to do with Range Rent All, but I am VERY upset about my reservation being cancelled and having to spend an entire day the day before I was due to load the truck on the phone trying to fix it. This reflects poorly on Uhaul. I've been using Uhaul since the 90's and have never had an issue before. I am happy that Isaiah was able to get me a truck, but that shouldn't have happened to begin with.
GLEN E
Range Rent All LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Virginia, MN 55792
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Customer Reviews
- 4.5 Average Customer Rating
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I can't think of anything the gentlemen that work there are awesome there friendly and very helpful I would recommend this place 100%
ANTHONY MThey are always so friendly and helpful!
TYLER Nway over the top service. will certainly rent again.....
JERRY PNothing. The staff was excellent. My trailer was ready and waiting, and the assisted me with hooking up the trailer.
SCOTT W