As soon as I departed the facility, the trailer was making noise. I just thought because it was empty that was the reason. When we loaded up the trailer, we drove about 1.5 hours north and found that the tire was bald on one side and "bubbled". we called road assistance and finally about 4.5 hours later we did get some help. We missed our reservation for a hotel and had to pay for a night not used. I have left a message as soon as we were completed with the rental but NO ONE HAS CALLED OR EMAILED on this issue. I have been a very good customer and feel that when something goes wrong, UHAUL does not want to deal with it. Terrible.
THOMAS L
Ideal Self Storage #2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waco, TX 76710
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I was given a truck that wouldn’t even change gears, received a new one now I’m being told I drive 180 miles when I barely went 10 miles !!!! I’ve never had this experience with uhaul before renting from ideal storage !!!!
Nakeia BIt was quick and easy to return.
JOSHUA WNothing
ROBERT HThe staff was very helpful and considerate and the truck was clean. My problem was with the truck itself. In order to drive the truck you had to put it in third gear instead of the drive on the transmission. This made me feel uncomfortable driving at 55 and when driving the truck at night the dash lights did not come on so you could not tell what speed you were driving at. I have never had any problems with the trucks or vans I have rented. This is the first time I had a problem with the rental.
Jeffrey H