The Truck need a service the engine light was on all the time and when you applied the break, the front end shook. They also told me it was 24 hour service and every time I called it went to voicemail and getting the keys was not user-friendly. The combination locks were warm and hard to read. The person on the phone treating me like I was stupid. I really didn’t appreciate it. It was just hard for me to see. I’m an older gentleman. Hopefully these comments will help but I doubt it.
Gary P
Highway Response LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wahiawa, HI 96786
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Customer Reviews
- 3.0 Average Customer Rating
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Truck smelled like cigarettes. Check engine light was on the entire time.
EBEN MQuick, fast. Very easy to deal with. Way easier than i thought
Sharla VFirst truck had a tire system error on dash, called customer service and they proceeded to rent me the truck next to it that had a check engine light on. Both times they said it was a sensor and trucks were safe to drive. I asked for that to be emailed to me in writing and was declined. No person on sight to help with anything. No parking. Not great customer service on the phone. Not pleased with this rental.
Elizabeth Sthe procedures for rental pickup and drop off are a bit confusing, as there is no office, and everything is done online. I didn't realize EVERYTHING needed to be done by phone or online, so my experience was less satisfactory. Now that i know the procedures, i should not have a problem with the next rental.
stacey g