If a truck/trailer is brought back early, some kind of refund should be available.
VICKI K
1st Solutions Tires & Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Warsaw, VA 22572
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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It was not a 24/7 location like it said online. The owner didn't really help us. We had a very difficult time trying to get another truck since we had paid for that truck already. Uhaul customer service helped but they didn't at the same time. It was an inconvenient and horrible experience overall.
Heidy MI arrived at the location just before 4:17 PM. The reservation were for 4:30 PM pickup, made almost 12 days in advance with a phone representative from Norfolk. Upon walking to the door and pushing the door to realize it was locked. I then called called the number on the reservation for the location and spoke with a man who reiterated my pickup time was 4:30 PM. While outside a man arrived in a SUV and was going to walk inside and informed him it’s closed until someone arrives. The man said oh I remember last year I had over 30 minutes for someone to arrive to pickup a rental. So we waited for him to arrive at 4:42 PM. He looked at us and walked straight into the store. Eventually following him inside. He was on the computer tapping, clicking, and doing whatever when he asked a question only a mouse could hear. Eventually I got the keys when pulled the truck out but felt rushed. When I looked at the reservation slip the time he entered for pickup was 4:42 PM and return next day at 4:30 PM. We did return it around 3:17 PM and rushed so we weren’t penalized. Well I’m sure anyone can read this and understand what could improve. The $1.29 per mile fee was very high considering paying
LILLIAN DThe facility is not manned during posted hours. Lot is small and cluttered.
Todd DNo one was present at the drop of site. drop of should have a na box, As some drop offs happen after hours no clear marking or notes as to where to leave trailers map or instructions on the door would have been helpful
Craig C