Renting the Uhaul was perfect, and I was able to make the delivery of a full load of materials flawlessly. But on the way back, I decided to stop on the side of the road. I had the brake fully pressed, but it suddenly surged forward and couldn't be stopped no matter how hard I pressed the brakes. I drove very cautiously on the way back, and another time I was approaching a T intersection and a semi was coming from my left, and it surged forward, and I had to pop it into neutral to stop the Uhaul. When I got it back to the shop, I told them about the situation and they said they would take it out of service to get repaired. So it wasn't their fault, and I'm glad nothing worse happened. I appreciate that they took this seriously - I've never experienced something so uncontrolled like this. I just hope that they get this problem fixed before sending it out again on the road. Very dangerous!
LANE W
Archer TV & Appliance
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Washington, IA 52353
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I rented a tow dolly from this location and it was very reasonably priced, no hidden fees, no hassle. The guy who helped us out was extremely friendly and informative. he explained the entire process of hooking it up and everything in between which was super helpful. Not only that but he even hooked up the dolly to truck for us which even though i could have done it myself i was super thankful for as it just made the whole process faster and easier for me which i very much appreciate. They really go the extra mile to make sure your safe and and happy with your transaction. My car had broken down and i had to find a way to get it to a mechanic in a different town and hiring a tow service would have cost me hundreds of dollars, this cost me less than $50 so U-Haul literally saved us hundreds of dollars and i could not be more thankful for them and all of their help. They are proof that not all heroes wear capes. Some heroes wear a smile and a name tag! Thank you U-Haul. Your help and hard work has not gone unappreciated.
AUSTIN RWell marked Uhaul dealer. Large parking area. Used the Uhaul app to process the return since it was after business hours this time. Very helpful staff at location when I've returned equipment on previous rentals.
Scott JMake sure the key is in box where it is said to be :)
Maddee CGreat place to get a Uhual or your phone fixed. The people are your typical Midwest friendly almost like family kind of people! I do all my uhual. Buisness through them!
Mitchell B