Loved talking with Bill at the substation.
WILLIAM M
Frost Event Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waterloo, IA 50703
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I think my biggest problem was with the online check in and checkout. If the truck was perfect it would have gone smoother , but since the truck had some damage and was not what i would consider clean it took time documenting. If I rent again, I will never use the online check In and out.
Matt DBetter customer service on the person that's assisting the store and someone that actually is open at the time that they say that they're open and not be rude to customers or disrespectful. I also put in a complaint with U-Haul and they said they would contact about the issue, but of course not like they care still no contact back on the issue.
VICTOR OOrdered a dolly and a dozen blankets, none were in the rental unit. Being closed the entire day, on a Saturday when working people are more apt to move on the weekends is ridiculous. The Waterloo location on Commercial St is much better, especially is extra equipment is required.
Tracey BI found your online experience check-in process to be a downfall for me, I called the customer service center and talked with Patricia; she helped with the online check-in to get me down the road. Great customer service representative. I feel a need to have more communication with the customer about the process of the online check-in to prepare for the event. The equipment was well-maintained clean and ready for use. The fuel efficiency was excellent for a truck that was 20' in size. Easy to drive and park with no problem backing up with the large mirrors makes it so easy. I would give a 5-star review even with the bad check-in because of the ease with the return which was smooth. Great experience!
DANE B