Person working was an arrogant **expletive** to me while I was trying to return the truck. He blamed me for being late (he didn't even quote my correct return time), then just said he couldn't accept my return because I was late, so I went back out to the truck and did an online/app return at an open and staffed location?!? That makes no sense. Also, as noted in the above, my pick up was delayed by 31 minutes because of UHauls slow computing that morning, so it should be no big issue if my return was delayed 30 minutes. I paid for those 48hours of usage. That said, the person I interacted with was rude, off putting, and did nothing to help me in the process. I will adamantly tell anyone asking to avoid this location like the plague.
ANDREW P
Sunset BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waukesha, WI 53189
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Customer Reviews
- 4.0 Average Customer Rating
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Overall a good experience
LISANDRA MThe truck did not shift gears smoothly, it made driving really slow and rocky.
Marta GIt was just a gas station.
AVERY KThe gas tank was not full when I picked up the truck. It’s less convenient to fill the tank to a certain gauge mark than compared to filling the tank completely.
Andrew B