Between pick up and drop off at a one way destination both were easy to deal with!
AARON H
Queen City Auto House
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Chester, OH 45069
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I had to go get the truck which was buried under snow. I had to find a brush to clean all of the snow off of the truck. Once I got truck out of its parking spot, I found out that windshield wiper on passenger side didn’t work. Very bad experience.
MICHAEL SWhen I arrived, I had to wait around 30 minutes before anyone helped me. Once the employee finally processed my rental and handed me the keys, I went outside and found the U-Haul completely surrounded by piles of snow. The windshield and the entire front area of the truck were covered in thick ice and packed snow. I tried to clear it myself using my own snow scraper, which took me about 45 minutes. The truck was stuck, and I couldn’t move it. I went back inside to ask the worker for help, and it took him another 30 minutes to come outside and assist me in getting the truck out. This entire situation caused a huge delay, was physically exhausting, and made for a terrible rental experience. Also, I am 2 months pregnant so this was horrible. The truck clearly hadn’t been prepared for pickup, which should have been handled before renting it out. I would not recommend this place at Queen City Auto house in west chester !!! Horrrible
LESLIE RThey helped a lot!!!
YOKO TVery easy to reserve, pick up, and return.
KEVIN M