I have too much to say for what can be written here. Customer service has been a zero. I have received no call back and no explanation of what’s going on with my bill as I was charged over $200 more than what it was supposed to be (and quoted for). I use U-Haul very often for my business and it is always around $125 for my regular business route but I was charged $384 with a $39 refund (with NO EXPLANATION as to why I received a refund). I keep being transferred from agent to agent with no help and no call backs. I feel like U-Haul is scamming me.
India M
Parcel N More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Chester, PA 19380
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Dropped after hours so did not interact with personnel
Joan MClean the vehicle, especially the steering wheel that was disgusting. The truck didn’t drive well.
Rich MTruck was not clean on the inside. I had to sweep it out before use. Additionally, it says to use EO51 gas. I do not know what that is. I googled it and it says "88". I only see 87 and 89 at the gas stations I go to.
Andrew PThe individual at the location was not helpful at all and just wanted to remove himself from any type of customer service regarding help with the process
KRIS M