Customer Reviews for Parcel N More

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Parcel N More

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Megan S. on

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The truck dolly that I reserved at another location was not available. I had to come pick one up myself. The credit provided was a huge help. Thank you.

Dina C. on

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Customer did not leave a comment.

Robert S. on

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The app doesn’t work well

James F. on

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Customer did not leave a comment.

PAUL P. on

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Donald M. on

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JoAnna B. on

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ANDREW P. on

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What was discussed while I contracted for the van on the phone and what actually happened when I picked up the van was an arduous series of bad customer experience...the fact that I was 5, repeat 5 minutes early caused 30 minutes of confusion.

jennifer W. on

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need a key drop

anne M. on

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The on line system for scheduling a rental is horrible. I requested a truck from a location close to my house and was scheduled at a place twice as far, and even farther due to the fact that there were tunnels that the truck could not pass. I also asked to have the truck at 8 AM and the new place did not even open until 10 AM and closed early I spoke with people from U Haul scheduling and customer service (4 phone calls in total) and was not happy with the outcome. Because this all occurred 1 day prior to the move, I could not change to another company. I believe that this was done to increased my rental fees to 2 days. This is a scam. While the people at the point of rental were awesome, I will not be using U Haul to move my children anymore. Anne McCarter, Unionville, PA

Tracy D. on

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Customer did not leave a comment.

Michael N. on

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Had trouble getting web site to return van. Had to download App to do. Took half an hour to return the van = too long. Also the van was "big enough for a Queen size mattress SUPPOSEDLY. the mattress fit but only an angle ( It couldn't be stood up nor laid across the van). This made loading other things a real a pain in the butt. Would have paid more for a bigger vehicle if this was known up front!

E Martin B. on

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When I returned the truck, I forgot to mention that the truck air-conditioner does not seem to be working. I drove mainly in the evening, so rolling down the window was fine for me. Also, just a note - I talked to some agents on the phone because of difficulties arranging my rental, and they were extremely friendly and helpful as well. Everyone - on phone, and in person on both ends - was extremely helpful. Many thanks. The rental was a great value.

Gregory G. on

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I wish they would have had the equipment I requested. When booking online, there was a message that I would receive an email from regional regarding getting the equipment I wanted and to make other arrangements. Instead, I received an email saying I was given a cargo van instead of the pickup truck. Very disappointing.

John B. on

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Theresa R. on

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Joe K. on

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Luis Felipe L. on

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Nothing wrong with the location itself. However, picking up the van with my mobile phone was a nightmare. I wait for the confirmation for 1 hour. Besides that the mileage in the contract was wrong because someone took the car to change the oil and the responsible person did not update the mileage so When I picked up the van was 6004 and I returned with 6014 after 30 minutes. They wanted to charge me 75 miles instead of 10 miles. It was another nightmare. I would need to drive at an average of 150 miles per hour to use 75 miles in 30 minutes. Because of these situations, I was late to check out the hotel and I needed to pay an extra fee. Summarizing, Very disorganized and complicated. Thanks, Felipe

Daniel H. on

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Laura D. on

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Van was clean, comfortable & easy to load/unload. However, feel advertising the rental for $20 is VERY misleading when you charge .79 cents per mile plus gas. The $20 van rental cost $70 plus gas when all was said & done.

Joseph H. on

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Expensive. Besides that no complaints everything was fine.

Jennifer F. on

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Customer did not leave a comment.

William B. on

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The representative was disorganized and it took way to long to return the truck. From my perspective, the pickup and drop off locations only matter with regard to vehicle availability and distance. Beyond that, te rest is a distant second.

Vincent D. on

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Michael F. on

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Key pickup was already unlocked when I arrived.

Chad M. on

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Daniel C. on

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Customer service was terrible and did not have the van ready for me at my reserved time. Without asking, customer service rep relocated my reservation 20 minutes away without discussing my travel options. After finally getting the van, cargo area was not clean when we picked it up

Deborah M. on

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Customer did not leave a comment.

Madalena S. on

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Christopher R. on

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Timothy D. on

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