This entire experience with U-Haul was unbelievable. I had to go to 6 different locations to pick up the 5x8 trailer. Once located the tag and trailer number didn’t match the paperwork given. I felt like I was being punked this was such a mess.
Wanda S
Best Stop 2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Columbia, SC 29169
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The U-Haul ran fine. It was a little dirty and the location for the pickup was not ideal but it was okay. We only needed the truck for a few hours and I was nervous to leave my vehicle there unattended but luckily everything was fine when we returned
Ashley KActually check the equipment in when it is returned and not wait 4 extra days and charge the customer $300 extra for something they didn’t have
Mathew BI ordered a 10ft truck and car dolly of which i paid for upfront on the app. When I arrived to the store I explained to the clerk that my car was disabled, I no longer needed the dolly but still needed my truck. She told me that I couldn’t get a refund for not needing the car dolly. I never canceled, i only needed the truck and no longer the dolly. She charged me for both even though I was unable to use the car dolly.
Thakiya SCustomer service was horrible. I also called because I felt I was being charged the wrong mileage and the guy (who doesn't speak fluent English) hung the phone up in my face. I went back to the office and he was just rude. I will never refer anyone to this location.
Willie M