This is a convenient store location that seemed to not know I had a reservation. The counter person had to call for someone to come which took 15 minutes for them to arrive. Damage on the equipment had not been already annotated. The lady was nice and did annotate the equipment issue I identified, but this cost me more time. Checking scheduled pickups daily might help.
Moving Truck Rental in West Columbia, SC at Best Stop 2
Moving to or from West Columbia, SC 29169? Get FREE truck rental rate quotes at Best Stop 2.
Get FREE moving truck, pickup truck and cargo van rental quotes at Best Stop 2
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from West Columbia, SC.
Cargo vans and pickup truck rentals in West Columbia, SC
U-Haul cargo van rentals and pickup trucks in West Columbia, SC are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in West Columbia, SC 29169. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Your call center does not have a clue the inventory of how many trucks and what's available at your locations. Extremely frustrated for someone who is moving long distance.
Make sure there is the reserved truck is available at the given location
The place was suppose to be open and wasn't. It was a gas station and no one was inside. After 20 minutes of waiting outside some one came to the door. They did not speak English. The best we could make out was the owner was not there to accept return and wouldn't be back for an hour. This was unacceptable as we were an hour early to return no one was available for first 20 minutes only to find out no one could help us with return, which meant we would have been charged for an extra day. The customer service team for Uhaul was incredibly helpful. However the drop off location was a a joke and wasted our time. This location has no business being a drop off location. Also we did file a formal complaint with Uhaul in hopes someone else doesn't have the same experience my husband and I went though.
The drop off location was ok. I didn't have any issues with the drop off
She made me wait almost 20-25 mins so she could accommodate lottery people and convinnece store customer and then I had to convince her to do the check on mileage and gas which was more then I was given at pick up.
Do better in scheduling. And both locations I rented from were awful.
The only issue i have is I was told if the vehicle was turned in a day early I would get a credit for using only one day of a two day rental. After calling U-haul today I found out on a 'one-way' rental there would not be a credit. I will definitely take that into consideration before selecting U-haul.
- waited over 45 min to get trailer - sales person could barely speak English, hard to understand - located inside gas station with mosquitoes - salesperson helped gas station customers prior to us while we were standing there waiting for over 30 min - salesperson ended up calling 3 different people to try and figure out how to rent uhaul out - she was not prepared when we showed up on time for our schedule apt of 4:30 pm - no printer on site to sign contract - I am requesting a complete refund, due to major inconvenience and poor customer service - I have not had this experience with prior uhaul reservations, as this time it was a disappointment - I am requesting a written response and confirmation of receipt
They would not take the truck on 7/1/18 because personnel was not trained and asked us to come back the next day. Then, they wanted to charge an additional day. I was not pleased with the experience.
Took over hour to check out the truck. It was dirty
Store was closed during appointment time of rental pick up (7am). Rental wasn't clean and paperwork was wrong and I was over charged!!
customer service was very sack. Nothing was explain to me until I bought the truck back the same day. they were very unprofessional about letting me know what was going on and I will never ever go there again or recommend anyone to do business with them
The staff did not know how to correctly do the paperwork portion of my rental
Couldnt find reservation ....no help finding truck.....cost 100 more than online reservation said.
The overall experience was very poor. I made reservations with someone on the phone less than an hour before we went to pick up the auto transport and when we arrived they told me they changed the pick up location. It was after work and almost closing time and we were then sent to another location. We got to that location and it was closed but also had no car carriers at all, only one truck in the lot. So I called back and by that time almost every location was closed and after being on the phone for another 15 minutes she had us drive across town way out of our way and got there to find it was only a car dolly and not a car transport. I had to take it as my son was stuck on the highway and no tow trucks available for several hours. As it was all the running around we did to get it still took another hour and a half. I feel that I should be given some kind of a discount for all of the headache I was caused having to go to many locations and not even getting what I had reserved in the first place.
All worked good. Won $100 on lottery at the store.
This location was awful. It was a gas station again, but because the first location worked out I did not think much of it. However, this area was even smaller and there was no designated uhaul personnel. The woman working seemed confused on the uhaul process and did not know how to unnattach the trailer. She told us we would have to back the trailer up and remove it ourselves. As customers who have always had workers attach/unnattach the equipment, we were confused and asked what she does when a customer comes to pick one up. She simply replied that any customers must attach the trailer themselves. When asked to call the manager, she simply replied he was unavailable. Thankfully (as customer service would not pick up my call), a passing customer recommended another location. It was on 400 orchard drive, west Columbia sc, I believe the store number was 78301. The worker that assisted me was johnny and had it not been for him I would confidently say I do not plan on using uhaul in the future. Not only did he remove the trailer, he was friendly, knowledgeable, and simply had me pull over to a designated area for the removal. He was very helpful. This experience is the 2nd time I have had an awful experience with uhaul personnel and it has proven to make moving more difficult and stressful, not easier. I have learned that with uhaul it is all about the knowledge of the workers you find. With a company that prides itself on it's moving capabilities, I would think they would try a little harder to only hire and send equipment to the best of the best. Not just throw whomever into the job, and not send trailers wherever the money is.
This location was very difficult to deal with. We always try to use actual UHaul facilities because this is the norm when dealing with locations "with" rental instead of UHaul rental locations. It took over an hour to get checked out and hooked up. The female cashier had no idea how to handle the transaction. Finally she got her husband to drive over to assist. He first tried to give me someone else's rental (for a truck... I had reserved a 5x8 trailer). Then he could not seem to stop the system from charging me the insurance which I declined. After waiting 45 mins I let them know I needed to use the restroom.... which not only did not lock but it had a hole where there used to be a door handle. There was no working light and literal feces smeared on the wall... this place was unorganized, frustrating, and disgusting. "Best Stop"... more like "Worst Stop". Never again.
We reserved a truck online in Lexington SC. When we arrived to pick it up we were told they didn't have one available. We were sent to another Columbia location. While in route they called and said the truck wasn't available at that location and that we would need to go to a different location. When we arrived they had just rented the truck that was reserved for us. Then they sent us to a fourth location where we were finally able to get what we needed even though the clerk was very hard to understand. It took four hours to rent a truck that was supposed to be reserved. Very unhappy with the service we received.
Hard to communicate with clerk due to language not speaking clear English. Little knowledge about what I rented. No help whatsoever in knowing how to hookup or use. Had to figure it all out myself.
The lady that checked me in had no clue as to what she was doing. I checked in online, but had to do everything from scratch on site again. I literally had to instruct her what to do to check me in myself. She was at a loss to decipher what I needed. I walked her to what I reserved. I could've told her anything and took it. When I returned, she didn't check the rental, had trouble figuring out what to do.
Awesome customer service. Thanks
They close to early and the second d drop off knew I was on my way and left before I got there,. 5 Min. Late.